Upon registration, a mail will be sent to you with code and login details to the training portal.
#CALLCENTER PICS REGISTRATION#
Registration is required as attendees will be given access to the training portal for the program. (WAACSP certificates are recognized in HR spaces across the region and beyond, a measure of the quality of its trainings and programs). Training is FREE and there will be certificate of participation issued to all who attend the 2 day program. Get a 15% discount to attend upcoming WAACSP certification program. Get certificate of participation up for download from the training portal. You will get updated call centre script up for download from the training portal. Understanding the arts, science and psychology in calls and call centre operations.
#CALLCENTER PICS HOW TO#
Participants will be better equipped to handle complaints, enquiry, sales and request calls and how to manage them. Business owners, SMSE’s who desire to set up call centre and respond to customer queries. Iindividuals to help improve their call relations and management. Persons who desire a career as call centre representatives. Call centre representatives, consultants and tele sales marketers and agents. Certificate will show knowledge and help with employability and career growth. Act as a refresher for new skill for participants.
#CALLCENTER PICS UPDATE#
To equip participants with update skills in call centre ops. General call operations and management. Telesales, tele marketing and converting calls to sales. call time management, responses and etiquettes. Initiating and effective outbound calls. Engaging with call-in (inbound) customers.
The Call Centre SMT workshop will give participants a general up-to-date understanding of call centre operations equipping participants with the required skill-sets and tools needed for communication over the phone in dealing with various call situations and scenarios. The first of our three capacity building workshops for 2023 comes up this April.įREE training Workshop on Call Centre operations titled ĬALL CENTRE- SKILLS MANAGEMENT TRAINING (Call Centre -SMT) Owing from the impact of the two capacity building trainings of 2022 Active Listening and Effective Communications for internal & external customers, The WAACSP in 2023, will conduct 3 FREE impactful career developing training/workshop to equip and develop needed skil-sets in customer service. Each year, the association offers certification courses and FREE capacity building programs to better equip participants and act as refresher program to update work skills and learn new and latest tools to better position and function in the industry. With the core objective of the association being customer service education all year round, improving knowledge, know how and capacity, we are set to deliver quality programs in 2023. successful applicants are now in ‘training’ in the 6 weeks WTN licensed trainers program. The 2023 West Africa customer service year is up and running, started in March with the Fireside Chat series with WAACSP fellow and CX leader Jennifer ‘coach Jenny’ Orode.
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